Note: Please check that your app is updated to the latest version before reading further.

The Relay App is designed to be the companion of the Relay device. It allows Account Owners to activate Relay(s), manage chats & channels, update Relay(s), learn about their Relay(s), or get help from our support team when you need it.

For those with an Account Admin or User roll, it will grant them the ability to communicate with the Relay(s) and other app users on the account, along with viewing location information for the Relay. See Roles within the Relay App to learn more about the differences between an Owner, Admin, and a User.

The Microphone icon, located in the bottom center section of the app, allows you to send and receive messages from other Relay users in both Direct Chats and Group Chats. You can tap on and hold the Microphone icon to initiate communication, and as you begin talking, the icon will pulse, indicating it is now using the microphone.

The Relay App is designed to receive real-time messages while it is OPEN if you are in the same chat at the time the message is received. When you leave the app, real-time messages will not be played out loud, but you will be notified that your Relay is attempting to contact you.

If your Relay is contacting you from your Direct Chat (what you named your app), then you will have the ability to play that message back once you open the app. This does not apply if you're contacted from a Group Chat.

There are two methods of communicating, or chatting, with the Relays or Relay app users on your account: Direct Chats and Group Chats. They are both viewable and selectable in the Communications list of your Relay app.

This list is organized with the Everyone Group Chat at the top, then all the Direct Chats listed alphabetically, and then followed by all the Group Chats you've created, also sorted alphabetically. You can change the chat in which your app will message by selecting the desired chat in this list.

Selecting the Message icon to the right of a Direct Chat's name will allow you to access the Message View of that Direct Chat, and from this Message view, you can:

To go back, swipe down from the bar at the top of the screen.

You can select the Summon icon to the right of a Group Chat's name will summon all the members of that group into the Group Chat for you to then start messaging.

As mentioned above, the Everyone Group Chat is the default Group Chat that allows all users on your account to communicate with one another. A unique feature of this chat is the ability to Force Users to Chat which automatically moves all Relays and Relay apps into this chat when someone in the chat starts talking. This ensures every message sent in this chat will be played real-time on a Relay device (unless the Relay device is in Do Not Disturb Mode). This can also be helpful for 2 parents trying to communicate with their children and wishing to keep the other parent updated at the same time. You can prevent this chat from forcibly switching your Relay unwantedly by selecting Groups from the app's home page, selecting "Everyone" and then scrolling down to the bottom of the next page to then toggle the "For Users to Chat" switch off.

If you're an Account Owner or Admin you can create new Group Chats, and add or edit members!

For details on how to use Direct Chats vs Group Chats and what each feature does check out this article: Chat Guide - How to Talk to Different People

Now that you're all set with communicating from your Relay app, click back to your home page and we'll review our Channels!

Exploring all of the different channels is right at your fingertips! (literally...) Are you Ready to Translate your speech to another language? Maybe you’re ready to hear a Daily Joke to bring laughter into your day... find a brief description of each channel here:

Note: Only Account Owners or Admins can assign access to Channels for Relays and Relay apps on the account.

We have covered the home page which focuses on our communication features & channels. Let's dive into location features next!

View the current and past locations of the Relay via GPS location using Maps right from your device, and receive up-to-date notifications when your Relay leaves certain boundaries via Geofencing. Have peace of mind knowing where your Relays are located and how to find them!

From here, you can:

FYI: By default, Location is automatically 'disabled'. To take full advantage of Tracking Location, ensure an Account Owner or Admin has enabled the feature.

Found your Relay(s)?! Awesome! Now let's create a Geofenced area so that you know when your Relay(s) have entered ( or exited) certain locations such as school, home, or the park.

Only Account Owners and Admins can create or remove Geofences.

From your Relay app's home screen, tap on Settings, and then select Geofences in the Location section of the next page. From here, you'll want to select the option to Add a new Geofence (this option is only available for Account Owners and Admins).

You'll then be taken back to the Geofences page where you can view active areas or create new areas. If you select an active Geofence area, you'll then see a magenta trashcan button on the next page which allows you to delete a Geofence area. Once created, you'll also be able to see the geofenced area(s) on the map on the Location page.

FYI: The Relay pings its location every 10 minutes so it can take up to that amount of time for you to be notified when a Relay has entered (exited) a set boundary. Once a Relay enters a Geofenced area the map will not show exactly where in the boundary the Relay is located. The Geofence you create will be also be created for all Relays listed on the account.

You can learn more about Geofencing in the following article: How to Enable Geofencing for Relay

Now that we've covered chats, channels, and location features, what other helpful items are in the app?

Accessed via the News & Updates selection in the Relay app's Home page, this section allows you to stay up-to-date with Relay's latest releases, helpful tips to use Relay, and additional feature releases that could be coming soon!

As new updates are pushed, there will be a magenta dot over the News & Updates open on the app's Home page. If we roll out a new feature, we'll let you know here!

Once you select Settings from your Relay app's home page, you can view the various setting for your own Relay app profile.

Quick description of each section under 'Settings':

FYI: To exit the 'Settings' page, tap on the Back Arrow located in the upper-left corner of your screen.

In addition to communicating with other Relays and Relay apps on your account, your Relay app can be used to edit settings for your Relay(s), as long as you are an Account Owner or Admin.

Here's a shot of what device settings there are with additional details below!

Also, in the top right-hand corner, you'll see the "?" Icon, and selecting this will connect you to our Relay Support Team! Simply start a new conversation with the support team, access an ongoing conversation, or review your past conversations. Our support is asynchronous in that you can chat in real-time in the app, come back and pick up from the app, or pick up via email.

Need help with your Relay?
Chat with our support agents online or within your Relay app once you've created an account.

In the App, tap on the question mark in the upper right corner of the screen. Or, sign in here using an internet browser.