How to Increase the Frequency of Geofence Pings

How to Increase the Frequency of Geofence Pings


Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational

How to Increase the Frequency of Geofence Pings

Learn how to adjust the how often your Relay will report whether or not it has entered or exited a Geofence

Geofencing for Relay works by having your Relay ping our servers every 10 minutes to report whether or not it has entered or left a Geofenced area.

If a Relay finds itself within the boundaries of a Geofenced area when it pings our servers, then a notification will be sent to app users indicating that a Relay has entered the area. If the Relay pings our servers and the location provided is no longer within that Geofenced area, then the app user will receive a notification indicating that the Relay has left that area.

You are able to adjust the frequency at which a Relay will wake up to report whether it has entered or exited a Geofenced area from every 10 minutes to every 5 minutes, providing you with more timely notifications

Warning! Enabling this feature can cause the battery life of your Relay to drop by 10% and can only be done by an Account Owner or Admin.

Steps

  1. Open the Relay app

  2. Tap on Devices

  3. Tap on the Desired Relay device

  4. Select the settings icon at the top right

  5. Tap on the toggle to the right of High Frequency Location Updates to enable this setting
    (Note: The toggle will be Green when set to 5 minutes and Gray when set to 10 minutes.)

There you have it! You have now learned how to adjust the frequency at which a Relay will ping our servers to provide an update for its Geofenced areas.

Additional Notes



    Effective on September 15th, 2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational. Click here for more information.

    Need help with your Relay for Families service?




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