How to Use the "Alert My Relay" Feature

How to Use the "Alert My Relay" Feature


Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational

How to Use the "Alert My Relay" Feature

Learn how to an alert to your Relay and locate it when it's lost!

Need help finding your misplaced Relay? Trying to get the attention of the Relay user? Well, the Alert My Relay feature helps provide a solution to both these conundrums.

Steps

  1. To begin, open the Relay app

  2. Tap on, or swipe up on, Communications

  3. To the right of the desired Relay, tap on the Message icon

  4. On the next screen, tap on the in-app control called Send Alert Tone

Alert

  • Tapping the ALERT option will cause the Relay to vibrate, play an alert tone, and flash a multicolored light for 10 seconds

Alert and Locate

  • Selecting the "ALERT AND LOCATE" option will cause the Relay to vibrate, play an alert tone, and flash a multicolored light for 10 seconds

  • The app will automatically switch to the Location tab in the app for the specific Relay in question and provide you with its current location

Additional Notes

  • If the Relay is offline or powered off, the "Alert My Relay" feature will not be available for use

  • While in Do Not Disturb mode the Relay will simply vibrate when using "Alert My Relay"

  • The volume of the alert tone will match that of the volume level to which the Relay was last set (this can be adjusted while it's ringing)

  • You can learn more about Relay in-app controls here



    Effective on September 15th, 2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational. Click here for more information.

    Need help with your Relay for Families service?




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