How to Cancel Relay Service
Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational
How to Cancel Your Relay Service
This article is a guide on how to Cancel or Unsubscribe from service with Relay.
In order to pause or deactivate a Relay subscription, you must be the account owner.
To cancel your service, follow these steps:
Tap on the question mark icon in the upper right corner of the Relay app
Select "Cancel Service"
Use your Email and password to log into your account
Select which devices you'd like to cancel
Additional Notes
If you purchased from RelayGo's website and are within our Money Back Guarantee, you have the option of returning your Relay to us by following the How to Return instructions in our Return and Replacement Policy.
If you're within our Money Back Guarantee, you will be refunded the cost of service plus any applicable taxes.
If you purchased from one of our retail or e-commerce partners, you will need to follow their return process.
Effective on September 15th, 2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational. Click here for more information.
Need help with your Relay for Families service?
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