You can have 1:1 communication (Direct Chats), Group Chats, and playback messages and message transcriptions in the Relay app - Messaging FAQs.
You can change between different chats and channels on the Relay device by using the Relay Assistant or using the channel/power button on the side of the Relay.
The GPS tracking capability works by providing you with the most recent location in the Relay app upon request. The Geofencing feature also allows one to be automatically notified when a Relay leaves or enters an area that was set in the app - GPS tracking and Geofencing.
Relay gives you access to several different channels such as language translation, music playback, daily jokes, and other interactive items - Additional Features and Channels.
If you wish to have other smartphone users communicate with your Relay, you'll need to invite them to your account.
If you wish to have other smartphone users communicate with your Relay, you'll need to invite them to your account.
Relays have the ability to initiate emergency SOS alerts that will allow app users to call 911, providing operators with automatic insight on the Relay user - SOS Emergency Alerts and 911 Escalations.
You can activate other Relays via the Relay app by simply tapping the "+" icon on the Relay app's home screen and selecting "Activate a Relay" (you must be the account owner).
You can activate Relay via the Relay app on your smartphone. The app is available on Android and iOS. For activation and setup instructions, see Set Up Relay.
No, a Relay cannot connect to another bluetooth capable device. Bluetooth on a Relay device is only available during activation, it is not needed for activation nor is it accessible after a Relay has been activated
No, Relays do not have phone numbers.
You can have up to 10 Relays on one account.
You can have as many chats as you see fit for the Relay to communicate with.
Quick charge magnetic cables will ship with each Relay. We purposely avoided using a charging port to make Relay more durable - without a port, the chance of water, dirt, or sand damage to the charging port is eliminated. For more info, see How to Charge Relay.
At this time, Relay will not work in Canada or Mexico. It will only work in the United States.
No. Due to the Relay being in open water there would not be a cell signal for the Relay to connect to. The Relay can connect to WiFi for service, but it cannot connect to "Guest" WiFi accounts requiring a password or acceptance of terms and conditions (Captive Portal Networks) which most cruise liners rely on to provide WiFi to their guest.
Yes, you can give someone a Relay as a gift. If the device has been canceled the new owner would simply need to install the app and perform a factory reset on the device to activate it. If a brand new device has yet to be activated, simply provide the Relay to the desired party and they'll be able to activate it without the need for a factory reset.
Relay has a unique battery that was designed specifically to the shape and size of Relay. This battery typically lasts for 1-2 days before it needs to be recharged depending on usage and coverage.