Relay is designed to keep communication in mind! To ensure you stay connected to family and friends, Relay uses both WiFi and Cellular Data coverage.
Relay is partnered with one of the top nationwide carriers to provide our customers with the best service in their area!
If you hear the message “Your device is not connected to the Relay server” or "Your Relay is offline," this may mean that you are not in an area that gets good cell coverage on the network that came with your Relay.
Simply reach out to a member of our support team by starting a conversation in your Relay App by tapping the question mark in the upper right corner of the screen or visiting Relaygo.com/contact-us to start a conversation.
Our Support team member will look into the issues you are experiencing
Cell data coverage can be obstructed in many ways, such as indoors, due to the building materials blocking any signals from coming through. For areas that have little to no coverage, WiFi may be a good alternative option to help you stay connected.
Curious to know how it works? Each Relay comes with a pre-installed SIM card. This is then used to send your audio message to another Relay device.
FYI: SIM cards allow for the devices to communicate via cell towers nationwide, just like how your phone can send/receive messages and make phone calls!
'Mom' is sending a message to 'Joshua'
Voice message is sent from Mom's Relay.
Voice message establishes connection with the nearest cell tower.
Voice message data communicates with the server, which routes that information to the nearest cell tower to Joshua's Relay
Joshua then receives and plays the voice message on their Relay device!
Need help with your Relay? Email us at relayhelp@relaygo.com to speak with a friendly support agent!