Family Support | Home


Effective on September 15th, 2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational. Click here for more information.

Need help with your Relay for Families service?




    • Popular Articles

    • How to Accept an Invite to Join a Relay Account

      Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational How to Accept an Invite to Join a Relay Account Steps for joining a Relay account as a User after being invited. ...
    • How to Increase the Frequency of Geofence Pings

      Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational How to Increase the Frequency of Geofence Pings Learn how to adjust the how often your Relay will report whether ...
    • Can a Relay Be Used Internationally?

      Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational Can a Relay Be Used Internationally? Answers whether or not Relay will work in locations such as Canada, Mexico, ...
    • Messaging FAQs

      Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational Messaging FAQs Answers to the most commonly asked questions regarding messaging with Relay Can you participate in ...
    • Message Transcription for Direct Chats

      Beginning on 9/15/2024, the Relay for Families app, your Relays, and the Relay for Families Account Portal will no longer be operational Message Transcription for Direct Chats Enable and review transcribed messages for Direct Chats (iOS ONLY) Message ...