Family Support | Home


Need help with your Relay for Families service?




    • Popular Articles

    • Overview of Buttons and LED Lights

      Overview of Buttons and LED Lights Let's take a look at what each button does and what the LED lights mean Estimated time to learn: 2 minutes Wondering what the buttons and lights mean on your Relay? Let's take a look! 1. Talk button Press and hold ...
    • Relay FAQs

      Relay FAQs Have questions about Relay's ability to work in Canada, bluetooth compatability, and other aspects of Relay, you've come to the right place. How does messaging work? You can have 1:1 communication (Direct Chats), Group Chats, and playback ...
    • How to Accept an Invite to Join a Relay Account

      How to Accept an Invite to Join a Relay Account Steps for joining a Relay account as a User after being invited.      Want to join an existing Relay account? To do so you'll first need an account owner to send you an invite to join their account. ...
    • How to Increase the Frequency of Geofence Pings

      How to Increase the Frequency of Geofence Pings Learn how to adjust the how often your Relay will report whether or not it has entered or exited a Geofence Geofencing for Relay works by having your Relay ping our servers every 10 minutes to report ...
    • Can a Relay Be Used Internationally?

      Can a Relay Be Used Internationally? Answers whether or not Relay will work in locations such as Canada, Mexico, Europe, Africa, Asia, etc. Currently, Relay is only configured to work within the United States via the cell service or WiFi. If a Relay ...